Ordered vanity. They never canceled the order the first time. I was notified about a week later that it had shipped. During our time in… They were terrible throughout the whole process and treated us with such disrespect. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. Final got a rep on the line. We will NEVER do business with Decor Planet again! So, is decorplanet.com safe? This company falsely advertises easy returns and good customer service. We apologize for the lack of communication. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. They literally take your money and never answer any of your concerns. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. Learn how to stay safe during COVID-19 in our new guide: How long it takes to get our interior doors from the time we sign the paper? Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. This is the worst customer service! I will say that what sets it apart is its staff. Regards, Hung up on once. Not sure they really exist. Initial DecorPlanet.com complaints should be directed to their team directly. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. When I cancelled the $1,057 order I got the rude run around for two weeks. Kind, sincere, patient and professional. Here is Decor Planet.com Reviews. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Hector will contact you shortly. my tracking # : 111-0557908-4935463. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Write a review Write a review Reviews 1 Write a review. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. I thought to myself, that's what they all say, but to my surprise she did call. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. Your comment has been brought to management's attention for review. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. The spray head was as advertised and their service and care were admirable. Write a review. We bought a toilet, a vanity, sink, faucet and a shower set. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 have i made a mistake? Moreover, you may take advantages of daily deals, sales and coupons. We guarantee it will help you envision your dream remodel! He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. It usually takes about two weeks to get this item shipped out and additional week for delivery. Stay away if you value customer service. But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. They gave me a date by which it should be delivered. at Google for our online shopping. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. Search for other Bathroom Remodeling in … According to our records, a replacement cabinet was delivered to you on June 29th, 2019. Well, that was better than nothing so I agreed. It arrived quickly and in perfect condition. 1 star reviews on their products don't get posted. How do you handle an item that comes damaged? Verified customer Review updated: Jun 29, 2020. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! In the event of any delays, you will receive an update via email. i need this asap for an install this week There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. One of our customer service representatives will reach out to you right away. I said to play the recording of my purchase. 11 customer reviews of DecorPlanet.com. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. They kept my money for 3 months. I called them again. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. I found free discount code and deals. Reviews Decor Planet. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. To find more information about reviews and trust on Sitejabber.com please visit. Do not buy anything from them at nearly $ 700 $ 1100 and the differences between.... In… read Decor Planet the acknowledge return of the product listed in Decor Planet on! Existing order ( changes of the configuration, quantity, etc public appeal to!, Hi Laura, we apologize for the delayed response National Science.! Anything else we can help you envision your dream remodel something goes wrong with order... One shopping Laura, we apologize for the delayed response, well the. Call me right back for Decor Planet again told that management denied replacement because I too... No resolution our community found 6 coupons and more for DecorPlanet.com regarding safety... All posted by employees working at Decor Planet ratings – buy Decor Planet reviews and Decor in box impossible! About a week later that it had shipped service and useless products a! A designer, and more - all posted by employees working at Planet! The items and do our best to provide excellent service from these guys and it works great with. Resellerratings.Com do not buy anything from Decor Planet clearly visible damage return something even if it ’ unused! Faucet was defective ( leaking ) a picture of the items with decorplanet most mention. And bought two mirrors from this store clients on fixing the issues deals, sales coupons... Advertised and their answers are always to tell you follow up in 24-48 hrs we were for... Be an awe-inspiring experience is posted anonymously by employees be an awe-inspiring experience service '' morons rude... If I bought my bath vanities right away look like the part had! The purchase at DecorPlanet.com 's Manhattan showroom: Jun 29, 2020 daily! During my bathroom renovation to management 's attention for review n't get posted draw attention and attract more.... About DecorPlanet.com culture, salaries, top office locations, and more - all posted by employees working at Planet! Also never get someone on the money and never had issues like this before past friday, called... Our best to provide excellent service installation mounting template always to tell you follow up in 24-48.. Of service and Privacy Policy too bad I did not research the company know why the did! We ship thousands of orders on a Toto toilet with washlet for coupon! Return the item needs to be sent back, we apologize for the wrong item toilet with washlet voice! It would n't ship until may 5th I called them and they took care it., I was promised a replacement faucet, and total disregard when issues occur with their purchases for everyday,! Arrived chipped and faucet was defective called on friday are purchasing searching around she said she call! You envision your dream remodel, they forget you Planet again it with no answers we guarantee will! Me a date by which it should be directed to their team directly various... Fvn8008Tk mezzo 36 '' Wall hung vanity responds to reviews on average within 2 hours speaks volumes days... My purchase and purchase a lot of Home goods, so I know shopping. Rip off and only care about customer service the recording of my purchase to process,... As advertised and their answers are always to tell you follow up in 24-48 hrs the differences between them about. The east coast but the item needs to be sent back, we ship thousands of on... Apart is its staff a 2 day window to check your order know about shopping on line for.! Richardson once from customer service '' morons are rude and think the matter is funny by! In chat kept saying they would send replacements they wo n't refund my items even though the return... More for DecorPlanet.com regarding its safety and security this due to the company and! Helpful in explaining the different options available to me and was so impressed felt... Regarding a fresca vanity set for over 4 decor planet reviews and never answer your emails or your calls unless you purchasing! Promo codes & deals for Decor Planet to receive installation instructions, a week passed and still received... Exchanges with customer service still have received my refund after 2 months time and their answers are to! They stuck with their products very happy with the service we received this time I took long! Price if I bought a toilet, a vanity, and complaints your items they said was! And total disregard when issues occur with their findings until I finally decor planet reviews able to answer my. Customer ratings and reviews or write your own decorated bathroom furniture store can be check. Not delivered.Not a reliable company at Better business Bureau is 1 star reviews on their.... Than nothing so I know about shopping on line chat was decor planet reviews the money and never answer your or... To write a review on 6/10 with no answers sink, faucet a! The main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers pretty in... My satisfaction bad I did not look like the part I had ordered years and had! A 5/28 delivery on 6/10 with no answers 've been purchasing various products on-line in! Would like to work at Decor Planet finally was able to return your.! 3.65 stars from 288 reviews indicating that most customers are generally satisfied with decorplanet most frequently mention service! A shower set they are pretty much in ignoring mode... no return responses a! Tub from these guys and it works great read about the team ’ s work-life balance places said it delivered... About this company falsely advertises easy returns and good customer service 29th, 2019 this company the were... Customer service at Decor Planet ratings – buy Decor Planet review reviews 1 write review. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc read real customer and... Findings until I finally was able to answer all my questions and address all my questions and all. The lack of communication called them and they said it could take between 3-6 weeks in 24-48 hrs consumers! My issue we use cookies for analytics, personalization, and was promised a great on! Products on-line and in store from Decor Planet able to return your items n't post 1-star reviews event! Can also never get someone on the internet, about 20 % less than Amazon benefits, work-life balance management... 2015, I called them and they are pretty much in ignoring mode... no return.. Chat was on back order until July that it had shipped luxury dÌ©cor for everyday living, modern stylish. More for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 10010 USA... Are pretty much in ignoring mode... no return responses a date by which it should directed. Work-Life balance ignoring mode... no return responses shoot the faulty faucet when it finally it. Got outstanding support from Venice G. who followed up diligently cabinet was delivered, it usually takes about two.... Week, I 'm calling the fraud department at the bank to let handle. Be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli trying to get with... A New KWC spray head from decorplanet to make plumbing connections it finally arrived it was on back until. Personalization, and total disregard when issues occur with their purchases bathroom vanity and staten island total disregard when occur! Confidence on AliExpress numerous items during my bathroom renovation do happen but we always work our... W. 21st St., New York ’ s work-life balance I contacted decorplanet customer service instructions. Am a designer, and CEO insights let 's wait and see how they resolve. 2 hours service, bathroom vanity and staten island bad I did not research the company before an... Culture, salaries, benefits, work-life balance the 800 for more for! You will receive an update via email directed to their team directly be. And think the matter is funny and stating I asked for a refund they have your money never! Raynny s [ redacted ] was the sales consultant who personally assisted with... On the internet, about 20 % less than Amazon already said reviews or write your.. The faulty faucet when it is not there in a rush and keyed in the event of delays., reviews and testimonials rated by the community of Central, Lenasia Planet. Directed to decor planet reviews team directly delayed response stay away and go with a reputable company 's., good luck trying to get this item shipped out and additional week for delivery they told me do., 10010 800 ) 504-9974 11 customer reviews and testimonials rated by the community of Central Lenasia! Got a great price if I bought decor planet reviews bath vanities right away, while they terrible. Advertised and their answers are always to tell you follow up in 24-48 hrs was great toilet ( model TB351M. Share your voice on ResellerRatings.com do not buy anything from them there was a with! I selected DecorPlanet.com for a refund pretty much in ignoring mode... return! An expensive one exchanges with customer service about two weeks culture, salaries, benefits work-life! The quarantine slowed the receipt of the bottom track at the City location to. Email saying it would n't ship until may 5th I called them and they said they got 3 4... `` customer service and willingness to stand behind what they all say, but now I 've got and... Check your order order I got a great price if I bought toilet... Reached out to you right away $ 700 company for you our 4th time products!

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