If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Consumer line: 302-736-7500 or 800-282-8574. No disconnect for customers who enter into a payment plan. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. All Rights Reserved. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Consumer line: 317-232-2712 or 800-851-4268. You're in the right place. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Consumer line: 800-992-0900 Ext. I owe *** on disconnect. News Releases. Renewals not needed if physician certifies that condition is permanent. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. No disconnection if a customer enters into a deferred payment plan. During the heating season, a utility may not ask for a security deposit. Requires PUC approval. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Delay disconnection for 20 days if the action would adversely affect the health of a household member. This online function is currently only available to residential customers. Consumer line: 866-380-9816 or 919-733-9277. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Our simple transfer service makes it easier. Report a Problem. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Renewals are not needed if condition is certified as being permanent. Elderly and handicapped must have 48 hours notice. Consumer line: 800-392-8050 (toll free) or 334-242-5211. When you opt in, we automatically fill in your ID from then on. Prohibited when heat advisory from the National Weather Service is in effect. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Customer must negotiate a payment plan to maintain service after delay. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. No disconnect if customer agrees and adheres to a payment plan. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. The utility may not require payment of more than seven percent of the customer's monthly income. To avoid unauthorized access, youll still have to enter your password. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Limit on deposits. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. Medical certification may be renewed three times in 12 months. Customers may utilize the winter reconnect order one time from mid October through mid April. Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Consumer line: 800-225-7729, 608-266-2001 (Madison). Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Consumer line: 502-564-3940 or 800-772-4636. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. If you have forgotten your security code, please call 888.710.4237. Protection for customers entering payment plans; special notice and links to assistance agencies. Consumer line: 701-328-4082, 877-245-6685. Medical certification may be renewed three times in 12 months. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. However, if youre moving to another AEP address, use our transfer service form. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Disconnections are prohibited if customer agrees and adheres to payment plan. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. ", National Center for Appropriate Technology (NCAT) In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Deferred Payments. Our new format is informed by users. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Certification of licensed doctor or health practitioner is required. Consumer line: 800-992-0900 Ext. For your convenience, you can keep service on at both addresses while in transition. November 1-March 31 - Cold Weather Rule (CWR). Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. View a table of state seasonal termination protections only. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Disconnections are prohibited if customer agrees and adheres to payment plan. is aep disconnecting service. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Commission approval is required for disconnection to medical emergency customers. Welcome to a new day at American Electric Power. No disconnect if customer agrees and adheres to payment plan. Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. Butte, MT 59701. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Remember User ID helps you log in without having to memorize your ID or look it up every time. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. 0 0 Less than a minute. The 30-calendar day delays may be consecutive. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. north wales dating agency Find a permit. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including How do I change my BGE service? Summer Rule: Residential customers shall have the right to avoid discontinuation of electric service for nonpayment of pills if, as of 8:00 am on the scheduled disconnection day, and Excessive Heat Warning has been issued by the National Weather Service for the county of the scheduled disconnection. Remember User ID helps you log in without having to memorize your ID or look it up every time. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. NOTE: These policies may not apply to all utilities in your state. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Consumer line: 866-380-9816 or 919-733-9277. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10.
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