All they say is their sry, well so am I! Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Absolute worst customer service ever. Companies can ask for reviews via automatic invitations. Original review: Feb. 9, 2023. This was an absolute nightmare. She says no digital. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. New customers can take advantage of this exclusive discount offer! and their online chat system is useless. Thank you. They refuse to give refunds for anything. Service 254 Value 245 Shipping 164 The latest review was 2 months ago. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. We launched @recap.email and legal webhooks. I will always use vivid seats when getting my tickets. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Please refund me the differance between what you charged me and what the tickets actually cost. Chicago, IL 60606-0606. He reassured me of any concerns I had and was very patient with me. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid seats are scammers. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. 2. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. For 2 and now the event is selling them for 25$$$!!! Thank you, you have successfully subscribed to our newsletter! There were plenty of open spaces, but I wasnt allowed in. We apologize for the frustration you experienced. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Heads up. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Vivid seats will not do anything. When the tickets never came, I contacted Vivid repeatedly. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Desired outcome: For more information about reviews on ConsumerAffairs.com please visit our They refunded, but I am out 2 nights for the hotel. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. We encourage you to reach our to our online support team by sending us DM on social media. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). The tickets are yours now to you have to figure out what to do. I was charged $1, 053.00. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. I complained and they advised these were upgrade tickets and no refund would be issued. I hate what you stand for. Despite very different reviews, the site is very popular not only in America but also abroad. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! How do I know I can trust these reviews about Vivid Seats? I then I received an electronic transfer notification which I followed through on. However, no matter what link they have provided I cannot access these tickets. Thank you Amanda. Lots of filter options to narrow down events. They take your money, and you have no valid tickets. I will never ever purchase from Vivid seats again. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. I would like to warm people to avoid buying tickets through Vivid Seats. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I feel that you overcharged me. says they have a no refund policy unless the event is cancelled. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends I had to call to verify that these seats are in fact in different rows one behind the other. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. only our *Volume Resellers* are allowed to re-sell tickets. The moment you hit submit, they have your money and will not refund. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Disgusted. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. We appreciate you bringing this matter to our attention and will be following up with you again soon. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Vivid Seats. The company says it "provides a legit, safe and secure platform. I tried not to trip thinking I could sell them forward. They deserve to go bankrupt as they cost me $800. He'll be heartbroken. Couldnt cancel that ticket either. Vivid Seats is a trusted and reliable way to buy and sell tickets. I had a great experience. I specifically chose a section my whole group is in. Is SeatGeek Legit? Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Ticket resale limitations; prohibition; exception. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Vivid Seats provided fraudulent tickets to me. Date of experience: 26 February 2023. All Rights Reserved. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. I had to buy either 1 or 3. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I could not attend. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. This is not what I paid for. Vivid charged me 78 dollars for a 30 dollar ticket. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. He was very polite, professional, kind, and made the process very easy! I bought my tickets 5 months before the show. The site is a fraud and they are aware. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. B. Berlinda G. Today , California. I feel sorry for other customers who have lost a lot more money than we did. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. The event was then rescheduled for July of 2021and then cancelled again. A refund or seats in RTC4. and go to stub hub and . Its not final unless I had the tickets available which I didnt. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. I purchased tickets through you company for the September 11, 2022 Rodeo. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I do expect a responce and an apology for this overcharge. You are paid through PayPal after the event occurs. Yes. The tickets were in TTC3 seats 30 and 31 in corner. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Claim your listing for free to respond to reviews, update your profile and manage your listing. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. I had a purchase trouble on Vividseats. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. + the only ticket rewards program around. Purchased parking for the Super Bowl. Do not trust Vivid Seats!!!! It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. So I quickly attempted to purchase another ticket. 1,560 talking about this. I called 2 seconds after I saw the $960 total. The market price provided by Vivid was over $500 per ticket. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Then the day of the event I got an email cancelling my ticket. Scammed!!! It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Do not waste your time or money on this company. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. They are efficient, professional and the price is always right. My friends and I attend several differant venues and purchase tickets online. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. The second time was one of my worst experiences trying to buy event tickets. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. It offers a 100%. THEY ARE SCAMMERS. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I ordered premium tickets for the orchestra section. Never again. Called customer service and she said we have to fill out a form and wait. All I got was a run around, excuses, and finally no response what so ever. People need to understand that VividSeats works against you. I got nfl tickets from them that never arrived. Could never get the tickets. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. The request was put in minutes before. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats ranks 30th among Tickets sites. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. If there is more I will do that as well lost time and money. It told me the section of the tickets but not the exact seat numbers. The insurance was $65.82. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Credit care company is stating they rejected my dispute because all sales are final. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Click here to get notifications about new complaints of Vivid Seats. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. They simply dont care. 100% buyer guarantee. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. 5 Weeks later changed their policy!!! Just another company who still made money over COVID. He was very knowledgeable and courteous. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We were given multiple different messages from Vivid seats regarding the tickets. I don't expect they are willing to give an apology. I am very disappointed in not being able to attend the show. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Customer identification can be provided if needed. This comment was posted by a verified customer. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Get buying tips about Ticket Websites delivered to your inbox. Overall, my experience was very positive. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Suite 800. Ultimately, hung up on me. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Our online support team is here to help resolve your concerns. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. For further help, send us a direct message. We assure that you and your partner will be able to sit together. I spoke with Carlos A over the phone to purchase my tickets. Suggest you use another ticket broker. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Then allows the seller to change the date to the day of the event. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Please refund me the differance between what you charged me and what the tickets actually cost. Will be buying more tickets from them in the future. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Was not able to get in with those tickets I paid for. I expect to pay the normal service fees, but not what you charged me for the tickets. Desired outcome: Showed up after start of game and lot was closed. Group tickets DO NOT need to have electronic tickets. GAME WAS NEXT WEEK. She knew exactly what I needed and arranged to have it. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. It was smooth and I didn't have to do all re-ordering process again. I never used them before but I know many people who have. Vivid Seats. Erika, we always want to leave a positive impression on our fans. No issues at all, would use them again. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I do expect a responce and an apology for this overcharge. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Your trust is important to us. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. I would like to warm people to avoid buying tickets through Vivid Seats. My credit card was charged $328.30 that day. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Her personality was fantastic and the whole experience was just perfect. They made me jump through hoops to get my money back. The total price was $1405.95. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. BS. A. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Vivid Seats is famous for its courtesy calls. We could not access or find on Ticketmaster and vivid customer dis-service. Well start sending you the news you need delivered straight to you. I will never use vivid seats ever again. Looking for the best way to buy and sell mobile tickets? One arrived by mail with a "Lot 16" other was delivered electronically. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. This will help us to determine next steps. A. Amalia G. Today. We are all set now and appreciate her cheerful assistance. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Explain your situation and why you wish to receive a refund. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Chicago Illinois They didn't even attempt to make it right. Desired outcome: Sellers can choose the price for their tickets and modify them at any time. Refund of ticket price. Refunds can only be granted in the event a show is cancelled. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I never will again. Copyright 2022 Consumers Unified LLC. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Takes no accountability for a time glitch that had us go to a show at the wrong time. How is one supposed to know that xfer Piggyback means your tickets aren't together? ColPhorbin 1 yr. ago On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. I found two separate listings for tickets in the same section and row. It went to automated system and never got a person to talk to. On December 13, 2022, I received the tickets from Vivid. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. No refund offered!! The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. 3 for $533.58. Wed, 11 May, 2022 at 5:09 PM. The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. We have a 100% Buyer Guarantee. So, Vivid seats charged an additional $196. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Its location on this page may change next time you visit. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Share your photos and videos with others to prove the truth of your words. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I called before the event and after. Finally got my tickets and had a great time speaking to the very helpful gentleman. Barbara, who is my agent, was absolutely the best that you could have. To sell tickets, they must meet Vivid Seats requirements.
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