According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores. Oh, and when I tried to buy the advertised buy 2, get 2 free of Pepsi 12 packs, it would not work, so I missed out on buying that deal and had to go elsewhere. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. They are not authored by Glassdoor. WHY would you allow such a sick person to work and spread germs to your customers???? Put prices on product instead of bar code or make sure bar code is right. i don't have a complaint as much as need advice. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. Nothing. I looked at the label and it said it was prepared at 10:20 a.m.; I bought it at 3:54 p.m. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Jan 26 2021 They shop my online order, I schedule a pickup, and they load it up. Something needs to be done, even when waiting in line at location you hear people complaining about it. I let her know I have health issues so can't wear one. I have proof in black-and-white. Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. Please get rid of this person. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. This is right after Christmas. I will write and call to everyone I can to let them know how horribly I was treated. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. Or does that all fall on computers today? I went to get a replacement today and it was almost $200. The cherry turnovers had no cherries in them. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! Wide selection of private brand goods. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. What they do NOT tell you is that now, if you buy one, it's down to $1.25! comment. Adults of this species have long, broad wings, fully feathered legs, an unmistakable wedge-shaped tail, an elongated maxilla, a strong beak and powerful feet. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. Giant Eagle Customer Service Complaints Department Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! Kroger's parking lots are always full. Thank-you; Sincerely Rosemary Hiler. I will NEVER walk in a Giant Eagle again! so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 We would like to show you a description here but the site won't allow us. Thank you. Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . Other customers heard this and couldn't believe it either. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Not a good look for Giant Eagle. - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. Regina Zajac, [protected] [protected]@zoominternet.net. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. Table of Contents show. Disgusted I found a grey looking mealworm. GIANT EAGLE, INC. in Alhambra, CA | Company Info & Reviews I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: they would not take my refund of just a couple od things because it was a online/delivery order and the customer service desk told me they cant do my refund cuz they dont do those! Disability and food assistance, so every penny counts. Tip for consumers:Please be nice to the people that serve you. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. 228 in Cranberry Township PA (the one by Target not out toward Mars). Total waste of nearly $10. Phone number +1 724-942-2802. Country fried steak & eggs were. Review Of Franks Restaurant Hudson Fl 2023. An item had part of the label ripped off of it which had the bar code on it. And the person who answered was named Morgan, a female. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. As I cant see how I am the only person experiencing this problem. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Friday, august 26 i noticed tyson chicken tenders regularly $ 7.49 a bag for$ 5.99i picked one up and proceeded to checkout. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. I gave her the substitutions and one additional item. Giant Eagle, Inc. Diesel Mechanic Review. Decided to give GE another chance only to be disappointed again. On pick up on Dec17 prices increased. At this point I have spent way too much time with them without a resolution to this problem. It has been a reoccurring issue monthly. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. Is this your company? So i am very confused and frustrated. No printer or internet. Thank you for your time. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. It was for curbside pick up. Spacious and very clean store. Now if they didn't want something substituted or out of stocked then don't $#*! The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. Giant Eagle refused and told me to contact Columbia. I wanted 2.5lbs good bye giant eagle. GIANT EAGLE - 38 Reviews - 318-320 Cedar Ave, Pittsburgh, PA - Yelp Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Flu shots are only available from 10a-6p. Recent Google Reviews. How convenient! Please in the future check your produce before just tossing it carelessly on the shelf. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. 3. Giant Eagle reviews & complaints. Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". X . I went today 6-2-2021, asked for short ribs. Please update the website to indicate when a service is not available during regular business hours. Giant Eagle, the store lead is a creep too. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. I'll have to find another establishment for my future meat needs. And their Apple Seiter tops are always smashed in. I STOPPED SHOPPING HERE During the pandemic because prices are so high! Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces. For the price I paid, I am very disappointed in the quality. plus-circle Add Review. 2. This is certainly an attempt to get people to switch to the new MyPerks program. ADDITIONAL LINKS I realize that's how it works. I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. The apple turnovers were made with mushy applesauce and were tasteless. DOUG?greatfront of house mgr. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. This was about 6:30pm. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. She hardly had a voice and could hardly hold her head up. I'm frustrated. This person/manager told me I had to go stand in the line, I asked her why she was not checking people out she said she was not a cashier. We have had many cakes from Giant Eagle and never had a problem like this. The rudeness of store associate and unwillingness to help. It's a stupid idea to stop the weekly mailers. all that "but COVID" bull$#*! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Giant Eagle Company. Desired outcome: This is not acceptable. Pay is not enough and they use you as a tool rather than a hard working human being. 2412 customer reviews of Giant Eagle. thanks for the listen. Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . She said I needed a mask. Claim it and get a lot of features. 1.0. Jacob Mann - Assistant Store Manager - Giant Eagle, Inc. - LinkedIn They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. Giant Eagle Reviews | Glassdoor The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. Giant Eagle has extremely terrible customer service. When are you guys gonna get the a2 milk? I even ask someone to get one out for me but they would not. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! AND i understand some giant eagle's are charging for those bags! Cross contamination can and does happen. your customer service is not customer friendly. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. Search Results for Giant Eagle Pharmacy - everycaller.com they had no problem refunding my fuel perks then. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. I just don't understand how this could happen. They told me it was the best they could do and offered no solutions. Giant Eagle has extremely terrible customer service. I called the store. I am so disappointedthat the storewould sell something like this. So I went to the self-checkout, and there I was harassed by two other employees. Can the consumer advise which location she is referencing? I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. Is this your company? More or less told tough. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! The butchers are LAZY! Don't catch until I get home. " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. We have researched this matter and added thecoupon to the consumers advantage card. I don't know what was up her skirt today but it was totally uncalled for. They have become more of a supermarket police force bordering on the ridiculous. I get another sticker for my window. I noticed I had an item that had to be removed from my bill. Help even if you are not a cashier, you work for GetGo! and come shop your damn groceries yourself and $#*! A fax was sent according to the technician, the prescription was again not filled - they said there was no response. Giant Eagle Inc | Complaints | Better Business Bureau Profile I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. I have the unused gift card and proof of purchase. Procedure is simple and painless and the staff is ALWAYS pleasant. Your self check out is hardly a convenience. I'll go to Kroger's from now on. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. If she was helping it would not be anyone to watch! Click here to get notifications about new complaints of Giant Eagle. Learn how the rating is calculated 1 complaint. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Giant Eagle Grocery in Washburn, TN with Reviews Makes me appreciate Kroger even more! Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. No one has called me yet. Wide selection of produce, meat and general grocery products. As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I suggest that customers avoid this location as long as this individual is working here. Claim your listing for free to respond to reviews, update your profile and manage your listing. The store manager Brandon did nothing! Local grocery store in north eastern US. Extremely poor customer service at #43 township of pine market district. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! Some of my articles are about CX (customer experience) and leadership. I love that the fruit and vegetable selection is top notch. Job Work/Life Balance This is unacceptable. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. I never got it and spent $212.13 i can see. Giant Eagle is the business that sold me the defective gift card. Also, why did i not earn perks on Dec. 17 and Dec. 22? Giant eagle unwilling to offer anything related to customer care. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. As a matter of policy, BBB does not endorse any product, service or business. Block Spam Calls. Giant Eagle Reviews: What Is It Like to Work At Giant Eagle? The program was launched at 34 locations in 2021. Hope the conversation the 3 associates had was very good. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. My prescription was not refilled. Please update the website to indicate when a service is not available during regular business hours.