5 / 5. Companies like Direct Line, Aviva and John Lewis have been rated as the best car insurance providers because they have high scores for customer service and complaints handling from financial services review firms such as Fairer Finance. I cancelled Aviva and went back to admiral. As a result of Aviva's antics, I've had no alternative but to take the issue to the Ombudsman - this can take months to resolve - I will update trustpilot regularly whilst I wait, to warn any potential customers.DO NOT RELY ON AVIVA TRAVEL INSURANCE. Aviva Car Insurance costs from £207 per year – that's all that 10% of Aviva's customers paid for high quality Aviva car insurance. During lockdown I phoned Admiral insurance and for the same car with road side assistance I was quoted £760. I have both my auto and property insurance with Aviva and now with the pandemic, I started looking around for better rates. Totally useless in handling requests regarding pension. Rates from 20+ insurers; Stop overpaying today; Save over $500 annually; Get an instant quote. Great service and cheapest by a mile! Myself and my wife's experience of Aviva's health insurance claims process has been so poor that I recently asked my broker not to renew the 2 vehicles I had insured with them. For that very reason I wanted to stay with them but the renewal quote was really high. Aviva has collected 204 reviews with an average score of 2.01. There may well be other factors but in reality, I know that … We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. Time to move car and home insurance away from Aviva. No Claims Discount is one of the largest discounts you can have on a car insurance policy, and the jump from 0 to 1 year is particularly sizeable. Write a review. Aviva is an unbelievable company and disgusted as to how they treat clients. Rang customer service and asked why, the agent read some script about 200 factors in the algorithm that can change the price but couldn't tell me exactly why mine had gone up so much. Going to cancel if I can find a way to contact them. I had to pay out £350.00 excess for the accident in order to get our car back from the repair garage. Whilst on the phone taking out my plan I was not made aware of the cancelation fees or 'Risk period'. © 2021 Trustpilot A/S. rich gave this product an overall rating of They’ve always been extremely helpful, though I’ve never made a claim. Well done Aviva, I hope this makes you happy. To the point that we now have had to get debt management help. There are 47 customers that Aviva, rating them as bad. Admirals customer service is top notch. Who is Aviva Car Insurance? My car insurance should be decreasing; since I have another year of no claims. It’s true it’s always the last contact you have with a person or an organisation that sits with you. Hi Emily, I'm sorry to hear you were left feeling this way. I explained that I had had a virus that had attacked my brain and left me with limited memory so the paperwork was sent to me to fill which we did sending a copy of shotgun certificate driving license and the brain specialist covering letter which was all lostThree lots I have returned now all lost and a £100 cheque was sent for my inconvenience so they admitted there fault. Now, because of our work shifts my wife and I have to have two cars. His name was Matt. I'm very sorry to learn that your claim was declined, Jim. I just want someone to put my application form in the post, it can't be that difficult, why does it take you over three weeks. Uhuh. Filter Most helpfull reviews. 1 / 5. Ratings. With a whopping 31 million customers around the world, Aviva is a giant in the insurance world. Jamie, Clare - November, 2020. 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