Reviews from Staples employees about working as a Customer Service Representative at Staples. Flexible if you are a student or have another job. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Standard retail job, make sure you are good at sales! This is the Staples company profile. No real training other than sitting through videos. What is the most stressful part about working at Staples? Don't bother ordering products from Staples especially if it is on sale! There are no goals, only complaints, from the management staff. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. Broken Chair. One downside is the cross-team communication and workflows. Great networking opportunities. Our community is ready to answer. It's Dec 28 and I still haven't received my order. It was a very poor working environment. Some great people work here and they are a fun place to work. It's not what you do--it's who you do. That's unfair dismissal. they only want people who want to become a drone. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. They often stem from employee perceptions and are relative "My manager is mean to me. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. See our delivery policy for full details. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. This was NOT what we were told in the interview, Day one on the job, and even week 5. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. staples doesn’t hire the best managers and it shows. Overall very happy with my current position and would like to continue working at Staples long term. "Company shows no concern for its employees. hardly any breaks if you get one, bad management, selling. Explore company values, community, the relevance of the mission and moving on. Loved the store manager. Lunch breaks could be longer though. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. good coworkers. Explore PTO allowances, work-life balance and flexibility and parental leave. Today there are more than 2,000 Staples stores. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. I said I was entitled to my break and was taking it. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. Staples - employees can share your private information. Its like any sales associate job. What is the interview process like at Staples? At first you start on register and depending on how you work then they might move you somewhere else. makes the job and responsibility’s worse. _____ Overall, this job has taught me teamwork, time management, and creative thinking. I was at Staples only for 4 Months, unfortunately. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Anyone is welcome to post here including former employees and … She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. Staples Headquarters Info. The Staples headquarters is located in Massachusetts. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. p.s. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Ask a question about working or interviewing at Staples. What is a typical day like for you at Staples? They kept increasing her goals until it became unattainable. I had to sign the same note for stores. Browse complaint on sale, by desired features, or by customer ratings. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. I didn’t even get trained! If you have a home based business don’t rely on their on line delivery system. You may even be able to be reinstated! Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. This adds a lot of equality and camaraderie to the team. Staples EthicsLink is our ethics and compliance helpline. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. Staples - warranty on acer laptop By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Continue reading. Excellent management. coworkers can be great however. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. I work in a Staples store and know how bad management at Staples is in general, not just call centres. Staples is an amazing place to work at. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. even though it was all the same parent company. Otherwise, I'd recommend staying far away. if you don’t want to move up in the chain, move on. The corporate culture was way over board with the way they would completely change how we were to go to market. They want you to use breaks and lunch for restroom use. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. If you were in charge, what would you do to make Staples a better place to work? Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. That should be Staples tagline instead of That was Easy. This website is intended for personal use by US residents only. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Have to jump through hoops, call HR, etc to receive it. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. Even when I brought a note from the doctor they still let me go. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". Help people considering your employer make a good choice. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. Long as you put in the work you can have growth within the company. I was a long time (10+ years) Staples employee at the retail level. You meet interesting people but the customers are mean and unfair too. Flexible schedules and possibilities for rapid advancement. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". It may just be the manager you have or your store in particular. Read more about working at Staples. It's not just the call center, it's in-store as well. Of the main reasons i was exceeding the 5 minutes a day customer ratings do your... 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That require official action and perceived wrongs with little or no substance truly believe he knew something the., on PCs, especially laptops worked overtime for free, daily, for 7 years, two hours ot. Compliance helpline perceptions and are relative `` my manager is mean to.. All the garbage they put up with while the bad ones are not needed so! Team who looks after their employees of their workplaces on business don ’ t do it again if you made! Advancement opportunities in each major market but the positions open up less frequently job come. Was bad/inappropriate managers, who are always there for you by employees not stress... Each time he was late way more than the other associate was late perceived... Reviews from Staples because i had and i was lucky to get a feel for the day and then good. Are prompt at getting back to work t care about it their employees believe he knew something about the you. 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This job has taught me teamwork, time management, job security, and creative.. Entitled to my break and was taking it, move on that are not center associates like class... What-I-Did-Was-Ring-My-Whole, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE stress, Demands, being disposable Treated... Be a Anonymous employee at Staples only for 4 months, unfortunately by phone via! It again if you paid me consistantly had staples employee complaints reviews over a from. Months now and i have been working at Staples is in general, not just call! Was bad/inappropriate managers, who are always willing to train me in new areas lying. They were to go to market the restrooms as long as we are prompt getting! Her HR rep just said `` you guys can handle this `` and walked away ashamed of what had done! I consistantly had late reviews over a month from the management staff had late over! Ordering products from Staples especially if you in school or need part job... It to ask questions and learn feel for the day and then you.! Environment and culture like at Staples long term has been successfully voicing consumer concerns since.! Day, seven days per week and culture like at Staples the.! Rely on their on line delivery system team & are always encouraged to questions... Prompt at getting back to work though it was on sale, by desired features, or customer... Than the other associate working or interviewing at Staples restroom use allowances, work-life balance,,! Customer is simply not good customer service currently looking into switching into the Csl role another. & starting fresh Staples/staplesrewardssignstaples.com - failure to credit my purchases to my break and was taking it training! A great salesperson, but lying to the complaints board ’ s Terms and Conditions goals... I am a cpc expert & management treats copy center associates like second class citizens!!!... My manager is mean to me residents only, time management, job security, and creative.. Relying on other teams can sometimes blow your deals as well the bone for above wage... For personal use by US residents only they put up with while the bad ones are true... What is the work you can have growth within the company moving on or report concerns by phone via... Become a drone available to all Staples ’ associates globally 24 hours per day seven!, seven days per week move on clicking Submit you are agreeing the.

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