Give a full refund The buyer will receive a full refund, and they'll keep the item. '&charset='+document.characterSet : '')); document.write ("eBay Money Back Guarantee policy If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. I.E. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Extremely frustrating. Tip Buyers can always submit a return request, even if your returns policy says you don't accept returns. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. eBay Money Back Guarantee programs on international eBay sites. Add a message to the buyer explaining why the refund wasn't full. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If we're asked to step in and help, we may ask the buyer to return the item to you. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Also this makes the process require the buyer send the item back instead of filing a claim. Returns not accepted is outdated online. From my experience it does deter some buyers from initiating a return request. var m3_u = (location.protocol=='https:'? Select your reason for the return. See our Partial refund guidelines for more details. Well which one is it? If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. Return an item for a refund | eBay In some cases, eBay may automatically accept the return on the seller's behalf. See our seller protection policy to find out how to qualify to give a partial refund. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. If the buyer is responsible, choose your return address from the dropdown menu. See Partial refund guidelines. Enter a return merchandise authorization number, if you use them. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); if (document.referrer) document.write ("&referer=" + escape(document.referrer)); The seller is required to respond and honor their returns policy. How to Handle eBay Returns - Zenstores How to go about returning an item when a seller doesn't accept returns? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Returns should be sent with tracked shipping that can be independently validated. Attach the label from your desktop or mobile device. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. the seller life. In the wrong place? ebay seller doesn t accept returns - austinresearch.co.uk There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. There is no more seller protection. Ebay has a 30 day money back guarantee that is available on most all items sold here. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. What is defined as damaged, faulty or how it is described can be completely different things to different people. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Buyers can find estimated delivery information in their Purchase history. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. It may only be used to recoup losses when an item is returned used or damaged. This isn't working for me. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. No support for sellers in these cases. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. When a buyer opens a return request, the funds related to the sale may be put on hold. Read our most popular questions and answers about handling return requests from your buyers. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? Depending on your return policy, this may or may not include the original shipping cost. This dragged out the process, caused unnecessary stress and confusion. Answer (1 of 15): You get a refund. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Carefully check the returned item before giving the refund. You can also find more information in our full article below. How to issue a partial refund after the item is returned. The buyer requests a return in their My eBay and you'll be notified by email. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If you're responsible for return shipping. Our video below also shows the steps you can take to offer a partial refund on eBay. This is a good option for low-value items. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. if (document.mmm_fo) document.write ("&mmm_fo=1"); document.write ("How to handle a return request as a seller | eBay We've outlined yourresponse options below. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. My post was to the OP, not you. This is the first time I have ever experienced an issue such as this. Give a full refund The buyer will receive a full refund. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. You are not alone. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. 01:39 PM. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. How to return an item on eBay if the seller is refusing to accept the Tip var m3_r = Math.floor(Math.random()*99999999999); document.write ('&cb=' + m3_r); Create a list of items the rule applies to. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. For returns and exchanges less t New comments cannot be posted and votes cannot be cast. When listing an item, it's important to include your returns address - opens in new window or tab. What's the point of no returns? : r/Ebay - reddit Big surprise there. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If an item is returned used or damaged, it may be appropriate to give a partial refund. eBay may step in without the buyer asking if there is no valid tracking information available. You have 8 calendar days to review the return reques t and take action. document.write ("'><\/scr"+"ipt>"); This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. We'll then ask the buyer to post the item back to you within 10 business days. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Thanks for being honest about this. Accept the return:The buyer will send the item back to you for a full refund. On our second correspondence the buyer replied, "unfortunately doesn't work for me. On the next page you'll see the refund amount. They say, Buyer beware but what about the sellers? Add a message to the buyer explaining why the refund wasn't full. To maintain that trust, we expect all members to treat each other with respect. Evidence of successful delivery to the authenticator Some purchases inspected under Authenticity Guarantee are considered final sale. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Should I wait for the seller to contact me? I appreciate it. Anyway, I dont accept returns but the buyer requested a return or partial refund. A Not as Described case does not require you to return the item at your expense. You don't accept returns in your policy and the buyer changed their mind about a purchase. Something went wrong. Buyer's expect returns. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. document.write ('&cb=' + m3_r); Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return.
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