Do you think most of the lower-priced scooters are having these problems? Save my name, email, and website in this browser for the next time I comment. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If you find any damage, replace it immediately. will respond to the email but the response itself is not helpful). . Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. It is possible to check the voltage of your battery using a voltmeter. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Roller Blades/Bikes. Once you ensure the position is correct, gently slide the pack into the tiller. You will see the LED lights start to flash. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Make sure that these are not punctured if they are air-filled. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. I have updated my review from 1 star to 3, and will update again . The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. My GoTrax (about 5 months old) started acting weird today. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. I had my second issue within 17 business days of receiving the scooter. As an Amazon Associate I earn from qualifying purchases. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Contact: kevin@ocproscooters.com or text: 714-420-1311. This was fixed with the company sending a replacement tire. 0000013506 00000 n
Bolts provided are rusted - poor quality control. Grab the new battery pack and ensure that your are installing the battery pack correctly. In this video we take a look inside a GoTrax G2 Scooter. Turn the key or power switch on and engage the throttle all of the way. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website Learn more about your GOTRAX from full overviews and specs to troubleshooting. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Beeping can also indicate uneven pressure on the hoverboard sensors. I've emailed support but I'm waiting. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I cant find anyone who sells them including the gotrax website, acisneros0873 - Down a hill I got up to 19 mph on the speedometer. Codes often have simple solutions and we are here to assist. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. 51 reviews. I continue to struggle with GOTRAX's customer support team. :~f 12`L,@" When you plug your charger into the wall, the indicator light will turn green. Gotrax has also added a longer battery life. Front tire making a very loud noise. . I tried these fixes and the problem got solved. Happy to help! Scary at first. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Please Note, some electric scooters share error codes. Now i have error code 30! Therealjondotcom 3 yr. ago. Kick stand wobbly. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. . EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. This scooter is giving a E3 Error code and the manual simply states to replace the console. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. `f25Jz>`lf(< @%-vCN The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 This is the best method to factory reset GOTRAX GXL V2. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Recommended rider age . Press J to jump to the feed. Amazon.com: Gotrax Scooter Parts Contact an authorized service center for more information about replacements. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Post adapter arcing when plugged in. Has expected us to be scooter technicians to diagnose the problems. You can now turn your hoverboard back on.*. Yes, you read that right. Further, the locking pin is completely . Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. If the battery is fully charged, then the issue is likely with the motherboard or wiring. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. 0000009925 00000 n
*You may need to perform a recalibration up to three times to fix your issue. But some parents may balk at spending more than $100 on an electric scooter. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. So frustrating. Powered up the scooter. So in short. Of course, you could also have an issue with your battery. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Find your product below and click the link to be directed to the specific information for troubleshooting. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. If the scooter works after disconnecting the brake switch then the brake switch is defective. To determine whether either of these is true, unplug all of your devices from power and try charging them again. The GOTRAX Electric Bike Troubleshooting Guide How To Fix Gotrax Scooter Not Charging - How To Finders Gotrax GXL Scooter Battery Pack Replacement - iFixit The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Learn more about your GOTRAX from full overviews and specs to troubleshooting. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. In removed the old handle bar and battery and installed new one. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Now you are finished and ready to test your work. Power on your scooter and take it for a test drive. Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. So, 3 hours for 4 bars = 45 mins of charging time per bar. There is no doubt that hoverboards are a popular and fun way to get around. Has been extremely slow to respond with replacement parts. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Shop safe on GOTRAX Official website. It was pretty easy to do and I was impressed in the modular nature of the system. If this does not work, replace the console. Not much help really. Its possible that you got a defective battery. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Turn the key or power switch on and engage the throttle all of the way. 110 0 obj
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2) You are using an outlet with a higher voltage than what is recommended for fast charging. How to restore default settings on GOTRAX GXL V2. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Free standard shipping with $35 orders. When it comes to hoverboards, the magic fix-all is called recalibration. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. 0000001330 00000 n
Gotrax Gks Electric Scooter : Target Gotrax Issues : r/ElectricScooters - reddit Scooter Does Not Run : ElectricScooterParts.com Support These codes will pop up over your console's display when there are issues within your electric scooter. Entice customers to sign up for your mailing list with discounts or exclusive offers. Codes often have simple solutions and we are here to assist. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. hb```b``b`B uHGC@Z&yn)~v@P U
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E10, E11, E12 - Contact GOTRAX Customer Support. Can you please tell us how we can improve this article? These are as follows. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. If there is, youll need to buy another one and replace it. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . The motor does make some noise when first accelerating but goes away. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. You may want to check your fuse box to see if any fuses are blown. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Find low everyday prices and buy online for delivery or in-store pick-up. GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Frequently Asked Questions - GOTRAX Official Site Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). When the battery is fully charged it will change from red to green. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Watch out world! So far so good for me. A fully charged battery will have between 36 and 42 volts. 51 4.7 out of 5 Stars. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Looking For The Best Lock For An Electric Scooter? I continue to struggle with GOTRAX's customer support team. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). 0000007190 00000 n
There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! As you can see here I was able to do it with my fingers. Set the battery to the side for disposal. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Returned the v2 and are now trying a m360 instead /crosses fingers. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. New Safe Step Technology - Both feet must be placed on the . Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). {k-m3gKjx If it is hard to install, stop and inspect the consoles pins under the head unit. The difference is, these are much more fun! We'll go through each electric scooter and the error codes that occur. trailer
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rider weight: 154 Lbs. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. For example, only standing with one foot on your hoverboard can cause some models to beep. This is a few specific actions that act as a reset for your board and can fix many common issues. Weight: 17 pounds. There is no doubt that hoverboards are a popular and fun way to get around. Find your product below and click the link to be directed to the specific information for troubleshooting. E03 - Change speed settings or gear. Gotrax Hoverboard Troubleshooting - besteride.com I am on the hook to pay for shipping to send back their poorly made products. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. 0000002987 00000 n
Install the locking hook and the two screws into the head unit. When GOTRAX GXL V2 display is blacked out you can release Power Key. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Try recharging the battery pack for 8 hours. Check Out Our Guide! If your Gotrax hoverboard will not turn back on you are experiencing an issue. This issue is new and is being looked at now.. If your charger does not turn green when you plug it in, your problem may lie in your charger. I absolutely love this scooter. - Very dangerous as you can be cruising along and the motor completely shuts off. Visit the Gotrax . If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Here is a link to find the manual for your Gotrax hoverboard. Store the screws and hook in a safe location for later use. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Include an image for extra impact. On that same hill last week I got about 16 top speed. Fix stuck GOTRAX GXL V2. Tip: Try to lift as straight as possible out of the tiller. Thank you GoTRAX for fixing my 7 year olds birthday gift! If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Entice customers to sign up for your mailing list with discounts or exclusive offers. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Yes If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 110 20
EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more.