If you dont fill all of the qualifications, you may still be considered depending on your level of experience. We can help you get there with the Customer Service Fundamentals course. They should also be able to read people's faces and sense when they need assistance.If you are interested in becoming a receptionist at a company, please submit your resume online or call them at (800) 993-9494 today! Prior experience as a receptionist or in a related field. Editorial Note: We earn a commission from partner links on Forbes Advisor. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. Lastly, they should be able to handle any technical challenges that may come up. During the typical day of a receptionist, he or she takes phone calls, schedules appointments, and manages internal and external traffic within the office space. Learn about the key requirements, duties, responsibilities, and skills that should be in a receptionist job description. This category only includes cookies that ensures basic functionalities and security features of the website. He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. Though it's not necessarily reflected in their salary or title, receptionists can become the most powerful people in the office. All rights reserved. The senior receptionist performs various duties, tasks, and responsibilities as shown in the job description example below: When preparing a resume for the post of the senior receptionist, you will need the right information to complete the different sections of the resume. Front Desk Receptionist Job Description, Key Duties and Responsibilities Sign up for Workable's 15-day free trial to post this job and hire better, faster. Are you looking for a job as a receptionist? A receptionist's salary depends heavily on the employer and the importance of the role to the company. Candidates should show up prepared to answer questions that will evaluate their experience, familiarity with workplace tools, process, and skill set, as well as their ability to make quick judgement calls. Many front office managers work well over 40 hours a week, although during the low season these hours may be considerably less. Kelly is an SMB Editor specializing in starting and marketing new ventures. The responsibilities section contains an average of 21 bullets points. Below are the most common qualifications needed for a receptionist: Of course, your business may have its own set of qualifications based on your unique needs. Learn more from our. Manage large amounts of inbound and outbound calls in a timely manner. Help share this content: If you enjoyed our senior receptionist job description and skills, which can be used as a template in making job descriptions and resumes, please share it with friends on your favorite social media channel, thanks so much! You need to be able to handle difficult conversations and listen patiently when people are trying to explain something. They may also be involved in some other office role such as handling finances, data entry, or accounting. The senior receptionist represents the organization in a friendly and professional way. Please check out our other requirements. Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Specific work location requirements may be based on location where candidate lives and can be discussed further if granted an interview. It makes your resume more compelling. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. Experience: Professionally assist doctors, staff, visitors, and patients. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. Receptionists typically have written and verbal communication skills as well as customer service skills. A receptionist is responsible for providing customer service and greeting guests. Notify residents of incoming packages. To be successful, receptionists need to have excellent communication . In addition, they are familiar with Microsoft Office, so they can handle all the tasks associated with customer service. Announcing clients as necessary. This detailed guide features a receptionist job description, as well as everything you need to know about the role of a receptionist, average salaries, required qualifications, career progression and more. Table of Content Team Lead Job Description. ), (Tell the potential hires what they should do to apply. Job Description - Retail Lead Receptionist - Start Now. Besides representing your company and its culture, receptionists typically also manage the front office and assist in general administrative tasks, such as handling the incoming mail or scheduling meetings to ensure smooth day-to-day functioning of the office. Please try again later. They may also be responsible for taking care of office supplies, such as printers and scanners, and maintaining the correct order in the office. Some Receptionists may benefit from a college education, but most need a high school or GED and some may not. The Role of a Front Desk Clerk in an Organization, A Survey on the Function of a Customer Service Representative, The Role of the Customer in a Successful Business Communication, A Simple and Concise Approach to Create a Front Desk Receptionist Job Description. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. ), (Tell potential candidates about company history, culture, mission and vision. It is important that candidates are aware of your needs and that they are able to NationMaster. pens, forms and brochures), Provide basic and accurate information in-person and via phone/email, Receive, sort and distribute daily mail/deliveries, Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges), Order front office supplies and keep inventory of stock, Arrange travel and accommodations, and prepare vouchers, Keep updated records of office expenses and costs, Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing, Hands-on experience with office equipment (e.g. As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. Lead Receptionist Job in Providence, RI at Saint Elizabeth Community Greets members, patients, visitors and others and provides complete and meaningful information. receptionists act as office's eyes and ears. Assists medical records clerks if necessary, Enters appropriate data into computer systems and creates reports as necessary, Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies, May perform a limited amount of coding and charge entry, including using E-chart, AS400 and other appropriate systems, Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies. The receptionist is the one who greets people. Most people would think of a receptionist as someone who helps people find their way around an organization, greets customers, and answers phones. Good communicator. Lead receptionists with a Certified Medical Administrative Assistant (CMAA) certification earn more money. Receptionist Job Descritption. Spa Receptionist Job Description, Key Duties and Responsibilities We will help you to build Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Most receptionists handle more than one role and some even specialize in a few niches. Communications skills. A rude receptionist could make a customer feel bad. Working knowledge of SpaSoft, Microsoft Outlook, Excel and Word. Between 2018 and 2028, the career is expected to grow 5% and produce 59,300 job opportunities across the U.S. Retail Lead Receptionist - Start Now at Visionworks - GrabJobs Get more data about lead receptionist job for your career planning. Associates or bachelors degree in a related field. Sample Receptionist Job Description Receptionists are responsible for handling customer interactions and managing customer records. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. The lead receptionist also helps in facilitating effective communication between his/her agency and its customers. The legal receptionist, who may also be called legal office clerk, or general office clerk, is an important part of the administration of a law office. Staff members are able to stay on track and keep the business running smoothly because of their organizational and multi-tasking abilities. Keys to writing a lead receptionist job description. They typically sit in the main lobby area of an office and are the first person who guests see upon visiting the office space. A receptionist is often required to think and act fast and prevent any problems that may occur in the line of duty. Receptionists work within an organization to help it run smoothly. Among lead receptionists, 91.9% of them are women, while 8.1% are men. It is mandatory to procure user consent prior to running these cookies on your website. Hiring a receptionist? A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. See our article about Project Lead job guide. They help with customer service and taking care of all the small tasks that need to be done in order for the office to run smoothly. What does a Lead Receptionist do? Role & Responsibilities Please review the list of responsibilities and qualifications. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff. Using a machine learning data analysis, we determined the following key facts about hospital receptionist job descriptions: The average hospital receptionist job description intro is about 146 words. Head Receptionist Job Description | Velvet Jobs Looks pleasant and dresses neatly. This compensation comes from two main sources. They are also able to multitask and prioritize. They are in charge of helping clients find their way around the office. They may also be involved in some other office role such as handling finances, data entry, or accounting. They may be able to take on more tasks that require creativity and problem-solving, which can lead to increased productivity. Additionally, she manages a column at Inc. Magazine. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. The average lead receptionist job description intro is about 206 words; The responsibilities section contains an average of 11 bullets points; The requirements section contains an average of 3 bullets points; Find Better Talent in Less Time. The company's office manager is responsible for ensuring that all office needs are met and that everyone is on the same page. The knowledge and experience plus the key competencies required are listed. Great organizational abilities. Our company is growing rapidly and is looking to fill the role of head receptionist. Receptionists are aware of almost everything that occurs in the office. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. A Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. A desk manager is responsible for the day-to-day operations of front desks in hospitality businesses. The senior receptionist is one who represents an organization in a friendly and professional way. Receptionists also perform various administrative tasks. Answer and direct phone calls in a polite and friendly manner, Welcome visitors in a warm and friendly manner, and answer any questions visitors have, Maintain reception area and all common areas in a clean and tidy manner at all times, Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer, Keep detailed and accurate records of visitor requests and of calls received, Receive deliveries; sort and distribute incoming mail, Take inventory of supplies and restock as needed, Maintain the general office filing system, High school diploma or general education degree (GED) required, 2-3 years of relevant experience in an office environment, Demonstrated ability to read, write, and speak English, Comfortable multi-tasking and prioritizing tasks without guidance. This role may require working in shifts, so flexibility is a plus. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Receptionist job descriptions should match a companys specific needs. Receptionists who work for large or complex companies may be expected to have more experience and qualifications. They may also be involved in providing support to other office staff, such as secretaries and administrative assistants. Organizationally, they are great at multitasking and problem-solving. Source and more reading about lead receptionist jobs: 2021 by Bromundlaw. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. By clicking Accept, you consent to the use of ALL the cookies. A receptionist is looking to make a workspace free of stuff. Qualifications for spa receptionist. When you post a receptionist job listing, you should think about the reception job duties that you need your employee to handle. Southwick Village by StoryPoint Group. A receptionist must be able to write creative, persuasive, and effective letters and email messages. A receptionist is someone who assists customers in finding the right information and helping them purchase products or services. The receptionist at the hotel greets guests as they arrive. Americas: +1 857 990 9675 Generally, they report directly to an Office Manager. But these qualifications are desirable in an effective and efficient receptionist. The most common degree is a bachelor's degree degree with an business major. Greet and welcome guests as soon as they arrive at the office, Direct visitors to the appropriate person and office, Answer, screen and forward incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. Receptionist Job Description - Duties, Responsibilities, Skills, Salary Learn about the key requirements, duties, responsibilities, and skills that should be in an office manager job description. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. Your search stops here because we are looking for a receptionist with a pleasing personality and customer service attitude to manage our front offices. The first shift typically arrives at 7am to take over from the night shift and help out during the day. Many companies hire receptionists as entry level employees and they are expected to have no experience. Are you sure you want to rest your choices? 11 skills that employers look for when hiring a new employee include: communication, leadership, teamwork, interpersonal skills, learning/adaptability skills, self-management skills and computer skills. The Receptionist will have direct contact with patients and visitors, and will use a computer . Working as a Lead Receptionist? The courses listed below are affiliate links. Follow communication "scripts" when handling different topics. They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. The Receptionist will provide efficient and courteous service to all residents and guests. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. Lead Receptionist Job Description For 2023 - Zippia They keep a note of any messages and contact information they receive and send it to the office manager. Use the receptionist job description and duties above to get started and add to or expand on the skills and qualifications youd like to have in your next hire. Lead Medical Receptionist Jobs, Employment | Indeed.com Assisting clients in finding their way around the office. Using our career map, a lead receptionist can determine their career goals through the career progression. Receptionists are responsible for providing customer service and managing the front desk of a business. They are tasked with managing their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. These cookies will be stored in your browser only with your consent. Basic computer/data entry skills. Assist with Spa treatments as and when required. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. These cookies do not store any personal information. Please review the list of responsibilities and qualifications. Business Transformation Lead Job Description. Receptionists are responsible for handling many of the administrative tasks that allow an office to function efficiently. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. The best receptionists are detail oriented. Head receptionist Follows guidelines set forth in Legacy's Values in Action. The median pay for a receptionist is $13.12 per hour. They may be responsible for taking inventory office supplies. Managing security and telecommunications systems. Senior Receptionist Job Description, Key Duties and Responsibilities If you are making a resume for a receptionist job, the skills and qualities presented above can be used in the skills section of the resume to make sure that you have the skills to excel in the job. Commissions do not affect our editors' opinions or evaluations. If you have a good sense of humor, you?ll be great at this position. When it comes to working as a receptionist, it?s important to have a good attitude and be friendly to everyone. Front desk professionals are typically more organized and can manage more tasks at once, making them better suited for handling reservations andcheck-ins. Instantly Access Millions of Professionals. This post presents detailed information on the job description of a senior receptionist, including the key duties, tasks, and responsibilities they commonly perform. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. Companies often require someone to screen visitors and answer their questions, and to give them directions. Medical Receptionist Job Description | Glassdoor Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. They provide great customer service and are always willing to help with any questions or concerns that you may have. An office may have one main receptionist to handle general visitors and separate receptionists for its top executives. 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. The receptionists at the health care and social assistance office are always very helpful and eager to help. Sample responsibilities for this position include: Operate multi-button telephone console.